FAQs

Jackson Studios

FAQs

Our jewelry is made to order, we will make every effort to deliver as soon as possible.  However, it may take 8 to 10 days from order date to shipping date.

We are confident you will love your items but if there are any issues please contact us within 7 days of delivery and we will work with you to reach a solution.
We offer a store credit or an exchange.

Please bear in mind that we are a small business.  Our product is handmade on an individual basis so we cannot accept returns.

Customers are responsible for all shipping costs concerning returns and exchanges.
Trackability is recommended for your own piece of mind.

Customers that live in the lower mainland can pick up after purchase to avoid shipping fees. (By appointment only)